Turns out Nashbar Custserve are crap. I got a nice email from April who said that because the order had been processed, it couldn't be changed. No doubt the processing gets done automatically by their server, so one wonders what April's job is. I'd have thought it's to tappity-tap into her PC to keep the paper trail tidy, then phone Dave in the warehouse and tell him to change the order.
But apparently, computer says no...
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